How NYC Agencies Are Quietly Deploying AI

While the headlines argue about chatbots, city government has been busy. Agencies are piloting AI for everything from 311 routing to building-inspection triage to translating notices into the dozens of languages New Yorkers actually speak. Some of it works beautifully. Some of it raises real questions about transparency, bias, and who gets to audit the model. We are going to cover both — the genuine wins and the deployments that deserve harder questions. Public AI should be held to a public standard.